Knowledgebase Has Over 235 Articles in Over 40 Categories

Please note that the following news item is an archived article. Therefore any links and information may now be out of date.

The Keynetix Knowledgebase has now over 235 articles in over 40 categories and according to our recent customer survey is the first place the majority of our customers go to when they require help, which now outnumbers the amount of support calls we receive.  The KnowledgeBase, which was launched towards the end of 2011 reached over 3,000 downloads by October of this year and users of the site have doubled in the last six months..

In 2011 Keynetix Ltd made a significant investment to improve customer experience by launching “The Keynetix Knowledgebase”, a free video support and training website available to all customers with a current Maintenance Agreement.

Following a rise in international sales the new website provided an “all-hours” resource for overseas customers as well as an extremely useful free of charge tool that UK customers could go back to time and time again if they needed help with something and at a time to suit them.
After launching the KnowledgeBase the kind of feedback received was similar to this comment from Reena Gohel of Atkins Ltd who wrote on her questionnaire: “The online training videos are a brilliant idea especially due to recent constraints in training budgets”.

Similarly in this year’s questionnaire there were many comments that reflected Neil Wilkinson of Geotechnica’s opinion which was “Friendly Support & always willing to help.  KeyHOLE is good at what it does.  I also like the fact that Keynetix move with the times, are constantly looking to improve on products and the way they teach others – the videos being VERY useful; there should be more!”

Keynetix have seen considerable frustration from their clients in recent years that courses are scheduled which would help them improve their professional skill-set, only to find that time and budget restrictions prevent them from attending. With the arrival of Knowledgebase all customers can benefit from many of our popular training courses without leaving their desks.

Free course highlights include an introduction to our suite of products. The website also hosts a large set of frequently asked questions and industry white papers and new content is added regularly. All customers with an up-to-date maintenance agreement can access.

The great thing is all of our existing customers have a login automatically generated for them, however less than 10% have requested their password and therefore the majority of our customers are missing out on the benefits they could be enjoying.  To request your password, go to http://www.keynetix.com/index.cfm?fuseaction=login.loginform

The Keynetix Knowledgebase can be found at http:\\kbs.keynetix.com

 

LATEST STORIES

  • Thursday 19 October 2017

    Agenda Announced for the Keynetix User Conference and Exhibition

    Read the full agenda for this year's User Conference. Following the last few years fantastic User Conferences, what are you waiting for to book your place at this year’s Keynetix User Conference?

    Read more
  • Monday 24 July 2017

    Geotechnica 2017 – The Biggest so far – Our Review

    The vibe at this year’s Geotechnica was electric, with customers from all over the country coming to visit us there were several times during the two days that we were rushed off our feet on the Keynetix stand.

    Read more
  • 2017 Geotechnical Data Management Awards – Entries Open

    The Geotechnical Data Management Awards are a perfect way for you to show your supply chain and future clients why they should be working with your organisation. The UK Site investigation industry has made great strides on the improved importance and management of geotechnical Data in the last couple of years and we feel it is only right to help you recognise and celebrate the best achievements of the industry.

    Read more
  • 2017 Keynetix User Conference and Exhibition Date Announced

    Keynetix are today announcing the details for the next Keynetix User Conference and Exhibition. This year's event will take place at The Jury's Inn Oxford, which is situated just off the roundabout for the A34 and the A40, just outside Oxford.

    Read more
  • Thursday 20 July 2017

    Launch of Live Chat on Keynetix Assist

    Keynetix are delighted to announce the launch of a new BETA service for live chat on our online help system - Keynetix Assist.

    Read more