Keynetix Launched First Support Surgery

Please note that the following news item is an archived article. Therefore any links and information may now be out of date.

Last month saw the first event in what is a new venture for us here at Keynetix – the monthly online support surgery. The concept is a simple one – join in for a ‘tips and tricks’ session and discuss.

For those who feel confident with our software, and are happy to comment before their peers, this is all pretty standard webinar fare.   However, what marks out the surgery as different is the availability of the sessions which follow.  For those who prefer a more discrete approach, any discussion can take the form of a private 15 minute online meeting with the Services Manager (or, on occasion, other members of the senior management team) shortly after the main session.  Obviously, client confidentiality will be respected in these sessions as we encourage people to speak freely; we’re here to help with the use of our software and all feedback is helpful to this enterprise.

The next surgery will take place on Wednesday 20th June at 2pm on the subject of “Clusters and Zones: Messing with Multifiles”.


So, it could be you just want a few pointers to get the most out of using our software or you have specific requirements relating to a particular project.  It could be you would like a little guidance which is completely unrelated to the subject discussed in the presentation segment.  Perhaps you’d like to consider a more strategic approach – how HoleBASE should be implemented company wide, for example – rather than the nitty-gritty of day-to-day use.  Or maybe there were things you’ve always felt you should be able to do but never got around to asking how to.  In any of these cases, or many others, a surgery appointment might be for you.

It could simply be that the presentation segment of the surgery raises issues which are particularly pertinent to you.  At the risk of sounding like a silky-toned announcer after some hard hitting television drama, it is simply good practice to provide a resource in case “you have been affected by any of the issues raised in this programme (…or webinar)”.  A surgery appointment is just such a resource.

Of course, this is not to say that an appointment will be the cure to all ills.  Just as your GP is able to offer general advice or insight into more common problems there will be some issues which require referral.  This can be the case where more specialist knowledge is required, or there is some kind of fact finding which needs to take place.  Nonetheless, such meetings represent the first step in this process, a catalyst to ultimately addressing a problem.  For an ailment unchecked will rarely resolve itself.

Last month’s presentation segment of the surgery provided some pointers for working with KeyAGS, providing subject matter for all levels of user.  To find out what the sessions are like review the content on the KnowledgeBASE.  In the future we are planning to cover a session on the all-too-thorny area of laboratory test scheduling.  The next session, scheduled for 20th June, illustrates how a simple feature (shared across HoleBASE, HB Reporter for Excel and KeyHOLE) can be used to create a more ‘spatial’ way of working.  Environmental consultants in particular will be interested in how our products can be used to reflect their way of working – focusing on a particular zone within a site and assessing the data associated with that portion of the project.  You can sign up or register by clicking here and can request an appointment as a part of this process.

All aspects of the support surgery are included as a part of your Maintenance Agreement.  We would encourage all our users to suggest topics for future sessions and as such believe that this service represents a greater ‘bang for your buck’ – please ensure you are one of those taking advantage of it.

The next surgery will take place on Wednesday 20th June at 2pm on the subject of “Clusters and Zones: Messing with Multifiles”. Click here to find out more or register for this online event.




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