Review of The First of Our Annual Customer Survey’s

Please note that the following news item is an archived article. Therefore any links and information may now be out of date.

Last month saw the first of an annual Customer Survey get underway here at Keynetix and we are pleased to say we had a fantastic response and are currently processing all of the information which came out of the survey.

The survey gave us some insights into how our customers view us, how we could improve our product and services and what people know, understand or believe about Keynetix products and services.

For example we were surprised to see that nearly 20% of you were not aware we offered telephone support, but over 90% of you use our email support services.  Also only half of you were aware of our Annual User Group meetings, so we hope you’ve found the article on that of interest!

Over 90% of our customers would recommend us to others

We’re delighted that although Keynetix Knowledgebase was only launched last year, 68% of you are aware of it and do use it.

As you can imagine, there is a lot of information to work through and it has shown us some areas that we need to work on, but we’re delighted that over 90% of you would recommend us to others.

Thank you to all of you who took part, especially Andrew Mould of Waterman Transport and Development, who was the winner of the Kindle.

Hopefully next year, we will get more of you involved and we can improve all aspects of our products and services and are aiming for 100% customer recommendations!



  • Monday 19 March 2018

    DIGGS, Rigs and Sunshine at IFCEE

    Our Managing Director, Roger Chandler, has just returned from the US national geotechnical conference in Florida where he assisted our Premier Partner, Dataforensics, on their booth.

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  • Thursday 8 March 2018

    Keynetix Appoint Amanda Turner as Commercial Director

    Keynetix are delighted to announce that they have appointed Amanda Turner as Commercial Director. Amanda has over twenty years of commercial leadership experience within technology companies, including two years as ‘Head of Commercial for the GIS company ESRI UK and nine years as Head of EAME for Terrasciences, a leading borehole imaging software company headquartered in Denver, Colorado. Her extensive hands-on experience is strengthened by her PhD in Geophysics and an MBA from Warwick Business School.

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  • Wednesday 14 February 2018

    BDA Linear Event Review

    Last week, Mobbs and Oliver attended the “BDA Emerging Best Practice in Ground Investigation for Linear Infrastructure Projects” Event at Old Trafford. The event was really well organised and in a great location, looking out over Old Trafford. It was well attended, had a good vibe and gave Mobbs and Oliver a brilliant opportunity to network with a number of our customers attending the event.

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  • Tuesday 30 January 2018

    Keynetix Attending BDA Emerging Best Practice in Ground Investigation for Linear Infrastructure Projects

    Keynetix will be attending the forthcoming BDA Emerging Best Practice in Ground Investigation for Linear Infrastructure Projects event on Wednesday 7th February at Old Trafford Manchester.

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  • Thursday 25 January 2018

    Latest Version of HoleBASE SI Available to Download

    The latest version of HoleBASE SI is now available to download from Keynetix Assist for customers with an Active Support Agreement.

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