Review of The First of Our Annual Customer Survey’s

Please note that the following news item is an archived article. Therefore any links and information may now be out of date.

Last month saw the first of an annual Customer Survey get underway here at Keynetix and we are pleased to say we had a fantastic response and are currently processing all of the information which came out of the survey.

The survey gave us some insights into how our customers view us, how we could improve our product and services and what people know, understand or believe about Keynetix products and services.

For example we were surprised to see that nearly 20% of you were not aware we offered telephone support, but over 90% of you use our email support services.  Also only half of you were aware of our, so we hope you’ve found the article on that of interest!

Over 90% of our customers would recommend us to others

We’re delighted that although Keynetix Knowledgebase was only launched last year, 68% of you are aware of it and do use it.

As you can imagine, there is a lot of information to work through and it has shown us some areas that we need to work on, but we’re delighted that over 90% of you would recommend us to others.

Thank you to all of you who took part, especially Andrew Mould of Waterman Transport and Development, who was the winner of the Kindle.

Hopefully next year, we will get more of you involved and we can improve all aspects of our products and services and are aiming for 100% customer recommendations!

 

LATEST STORIES

  • Wednesday 6 November 2019

    Alex Clarke Joins Keynetix/Bentley Team

    We are pleased to welcome Alex Clarke as a Product Sales Consultant.  Alex joins us from the ground investigation sector, having previously worked in roles within Oil and Gas, Geotechnical Engineering and Geoenvironmental Engineering. Before starting his professional career, Alex completed an undergraduate degree in Geology and Environmental Hazards and followed it with a Master’s Degree in Applied Geotechnics at the Camborne School of Mines.

    Read more
  • Monday 21 October 2019

    Keynetix User Conference Open for Bookings

    The Keynetix User Conference is now open for bookings. Book your free place now for Tuesday 26th November 2019.

    Read more
  • Tuesday 27 August 2019

    Data Management Awards 2019

    The Geotechnical Data Management Awards has formed part of the Keynetix User Conference for the last five years and is the ideal opportunity to promote your organisation to your supply chain and future clients.

    Read more
  • Thursday 13 June 2019

    Keynetix.cloud and Cakes at Geotechnica 2019

    Geotechnica is the best trade show for the UK geotechnical industry, and in our opinion, the best one to visit for Site Investigation Professionals. This year Keynetix will be returning with our large stand to demonstrate our latest technology and helping existing customers get the most from their software solutions.

    Read more
  • Tuesday 30 April 2019

    SAVE THE DATE – “Geotechnical Data – A New Era” Keynetix User Workshop

    Keynetix will be hosting a User Workshop on Wednesday October 2nd from 1pm - Thursday October 3rd til 1pm at the Omni Louisville Hotel in Louisville, Kentucky.

    Read more