Privacy Policy

Who We Are

Keynetix (‘we’ or ‘us’ or ‘our’) are committed to protecting and respecting your privacy.

This privacy policy (“Privacy Policy”) together with our Subscription Agreement (where you have purchased services from us) and any other documents referred to herein sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us when you use our website or online services. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any Keynetix.cloud website or keynetix.com, (the “Sites”) or registering to use our services (“Services”) you are accepting and consenting to the practices described in this Privacy Policy.

This Privacy Policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Data Controller

For the purpose of the Data Protection Act 2018 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (“GDPR”) or any subsequent amendment or replacement or supplementary legislation (together “Data Protection Law”), the data controller is Keynetix Limited of Systems House, Burnt Meadow Road, Redditch, UK.

Legal Basis for Processing

We collect and use the personal data described below in order to provide you with access to our Sites and Services in a reliable and secure manner. We also collect and use personal data:

  • For our legitimate business needs.
  • To fulfil our contractual obligations to you.
  • To comply with our legal obligations.

To the extent we process your personal data for any other purposes, we ask for your consent in advance or require that our partners obtain such consent.

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this Privacy Policy.

Information That We Collect

The personal data that we collect from you is: –

  • Name
  • Business Email
  • Business Mobile Telephone Number
  • Business Address
  • Business Telephone Number

We collect information in the below ways: –

  1. Online forms on our Sites
  2. At face to face meetings
  3. Via our order forms

The information that we collect about you is:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit to the Sites, including the full Uniform Resource Locators (URL) clickstream to, through and from our Sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number

How We Use Your Personal Data

We take your privacy very seriously and will never disclose, share or sell your personal data without your consent; unless required to do so by law. We only retain your personal data for as long as is necessary and for the purpose(s) specified in this Privacy Policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

  • Product Delivery and Support: We collect your personal data to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • Accounts and Payments: We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • Communication and Marketing: We will occasionally send you marketing information about goods and services similar to those that you have purchased from us or enquired about.

Your Rights

You have the right under Data Protection Law to access any personal data that we process about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with Data Protection Laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision making we may use.

You have the right to withdraw your consent to us processing your personal data, at any time, by contacting us as set out at the end of this Privacy Policy. Where we process your personal data for marketing purposes, you can opt out from receiving marketing emails by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any marketing emails from us. We will continue to communicate with you regarding your service billing and support via email.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

You can make a request in relation to any of the above rights by contacting us as set out at the end of this Privacy Policy. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of Data Protection Law.

Sharing and Disclosing Your Personal Data

We do not share or disclose any of your personal data without your consent, other than for the purposes specified in this Privacy Policy or where there is a legal requirement. We use third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this Privacy Policy, the data protection laws and any other appropriate confidentiality and security measures.

Getresponse.com

We use Getresponse.com to send out our emails and they act in the capacity of a processor on our behalf. The only information we provide them with is your name and email address.

 For more information about Getresponse.com, please read their Privacy Notice at https://www.getresponse.co.uk/email-marketing/gb-legal/privacy.html

 Kayako.com

We use Kayako.com for our support ticketing system and they act in the capacity of a processor on our behalf. The information we provide them with is your name and email address.

 For more information about Kayako.com, please read their Privacy Notice at https://www.kayako.com/about/privacy

 Security

We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised  access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

  • All personal data is now secured in centrally location systems that require username and password access.
  • All websites use SSL level security
  • Where possible data stored has been pseudonymised

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites or Services. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Transfers Outside the EU (if applicable)

Personal data collected from persons located in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.

We utilise some products or services (or parts of them) that may be hosted/stored in USA, which means that we may transfer any information which is submitted by you through the Sites outside the European Economic Area (“EEA”) for the below purposes: –

 Getresponse for email marketing, Kayako for customer support

 Therefore, when you sign up to Keynetix Email Alerts, the personal data you submit may be stored on servers which are hosted in the USA. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by us to protect your personal data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data

You are not obligated to provide your personal data to us, however, as this information is required for us to provide you with the Services, we will not be able to offer some/all our Services without it.

Links to other Websites

Our Sites or Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

How Long We Keep Your Data

We only ever retain personal data for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We usually delete data within 60 days of termination of your agreement with us. However, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We may also retain personal data, where reasonably necessary to comply with our other legal obligations (including law enforcement requests), to meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our agreements with you, or fulfil your request to “unsubscribe” from further messages from us.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Logging A Complaint

We only process your personal data in compliance with this Privacy Policy and in accordance with the Data Protection Law. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with us or our supervisory authority in the UK which is the Information Commissioner’s Office at, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England (“ICO”).

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

This Privacy Policy was last updated on the 30th November 2018 and replaces any other Privacy Policy previously applicable from this date.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: privacy@keynetix.com

Cookie Notice

We use cookies on our Sites to distinguish you from other users of our Sites, to optimise user experience and for features and services to function properly.

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently. Cookies can be persistent or session cookies. We use persistent and session cookies on our Sites.

Persistent Cookies

A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the Sites (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Sites.

Session Cookies

A session cookie allows the Sites to link your actions during a browser session. We use session cookies to enable certain features of the Sites, to better understand how you interact with the Sites and to monitor aggregate usage by users and web traffic routing on the Sites. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Sits and then close your browser.

Which cookies we use and why

The table below explains the cookies we use and why we use each of them.

Cookie Type Purpose
Analytics Tracking cookies These cookies are used to collect information about how visitors use our Sites. We use the information to compile reports and to help us improve the Sites. The cookies collect information in an anonymous form, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics. You can read the full Google Analytics privacy policy at: http://www.google.com/policies/privacy/.
Anonymous Analytics Analytics cookies. We use analytics cookies to tell us whether you have visited the Sites previously, and to gather statistics about visits to a page.
Geotargeting Location cookies These cookies are used by software which tries to work out what country you are in from information supplied by your browser when it requests a web page. This cookie is completely anonymous, and is only used to help target content.
Registration Signin cookies When you sign in, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with.
Site Performance Preference cookies We use site performance cookies to remember preferences you may have set on our Sites.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.